SaaS Terms of Service

1. Definitions

For purposes of these Terms:

• Zavis Software means the proprietary Zavis customer engagement platform, modules, APIs, applications, dashboards, workflows, updates, upgrades, and related software components made available by Zavis.
• Authorized Users means employees, contractors, representatives, or other personnel authorized by the Customer to access the Services for the Customer's internal business purposes.
• Customer Account means the account, workspace, tenant, or interface created for the Customer to access and administer the Services.
• Customer Data means content, materials, data, patient or customer information, media, and other information entered, uploaded, transmitted, synced, or otherwise provided by or on behalf of the Customer or Authorized Users through the Services.
• Media Content means text, videos, images, audio files, documents, templates, messages, and other content transmitted or uploaded through the Services.
• Personal Data means personally identifiable information provided to Zavis by or on behalf of the Customer in connection with the Services.

2. Scope, Subscription, and Implementation

Zavis provides the standard features, modules, and usage entitlements described in the applicable Order Form, plan, or written scope. Unless expressly agreed in writing, the Services are provided using the standard "as is" functionality available in the Zavis Software.

• Implementation scope. Implementation includes configuration of the agreed modules and standard onboarding activities. Requirements that need new development, custom logic, unsupported integrations, custom reports, or non-standard workflows are treated as change requests and may be charged separately.
• Configuration inclusions. Standard implementation may include funnel setup, retention logic, segmentation, revenue attribution, and other configurations supported by the subscribed modules.
• Automations. Custom workflows not supported by default are separate automations unless included in the applicable Order Form. Additional automations may be billed separately and depend on technical feasibility, third-party API availability, and required infrastructure.
• Training and onboarding. Training is provided to the Customer's designated users as stated in the Order Form. Additional training or implementation effort may be chargeable.
• Business hours. Unless otherwise agreed, implementation and support services are performed Monday to Friday, 09:00-18:00 Gulf Standard Time, excluding UAE national holidays.
• Documentation. User guides, help text, and documentation are delivered in English unless Zavis agrees otherwise in writing.

3. Intellectual Property Rights, License Grant, and Access

Ownership. Zavis retains all right, title, and interest in and to the Zavis Software, Services, updates, upgrades, documentation, workflows, designs, templates, scripts, interfaces, know-how, and all associated intellectual property rights. No ownership rights are transferred to the Customer.

License. Subject to these Terms and payment of applicable fees, Zavis grants the Customer a limited, non-exclusive, non-transferable, revocable subscription right to access and use the Zavis Software in object code form solely for the Customer's internal business purposes and only during the applicable subscription term.

Restrictions. The Customer shall not:

• sublicense, lease, sell, resell, transfer, assign, or otherwise make the Services available to third parties outside the Customer's business;
• reverse engineer, decompile, disassemble, copy, modify, or create derivative works of the Zavis Software except as expressly permitted by law;
• use the Services to build, train, benchmark, or support a competing product or service;
• circumvent usage limits, access controls, security features, or technical restrictions;
• remove or alter any proprietary notices, branding, attribution, or intellectual property notices; or
• access or use the Services in a way that violates applicable law, these Terms, the Order Form, or Zavis documentation.

Change management and customization. Any changes to scope, modules, reports, workflows, integrations, or features not covered by the applicable Order Form require written agreement and may be subject to additional fees. Zavis may improve, modify, or enhance the Services at its discretion, but is not obligated to perform customizations unless agreed in writing.

4. Customer Accounts and Responsible Use

The Customer is responsible for designating administrators, managing Authorized Users, maintaining the confidentiality of login credentials, and all activities under its Customer Account. Accounts may not be assigned to third parties except as permitted by Zavis in writing.

The Customer must use the Services in accordance with all applicable laws, including laws relating to privacy, healthcare communications, advertising, anti-spam, consumer protection, intellectual property, and data protection. The Services may not be used for unlawful, harmful, infringing, abusive, misleading, malicious, pornographic, discriminatory, or security-compromising activities.

AI-generated outputs may be inaccurate, incomplete, or inappropriate for a specific use case. The Customer is responsible for reviewing, validating, and approving AI outputs before relying on them or sending them to patients, customers, users, or third parties.

5. Data Protection and Security

Security practices. Zavis will employ commercially reasonable and industry-standard security practices designed to protect the Services and Customer Data, including appropriate access controls, administrative controls, and audit logs.

Data ownership. The Customer retains ownership of Customer Data. Zavis processes Customer Data solely to provide, maintain, secure, support, and improve the Services and as otherwise permitted by these Terms, the Order Form, or applicable law.

Customer responsibilities. The Customer represents and warrants that it has obtained and will maintain all rights, consents, notices, permissions, and authorizations required to upload, sync, transmit, or otherwise provide Customer Data, Media Content, and Personal Data to Zavis and to allow Zavis to process such data for the Services.

Controller and processor roles. To the extent Customer Data includes Personal Data, the Customer remains the data controller or equivalent responsible party, and Zavis acts as a processor or service provider for purposes of delivering the Services, unless a separate written data processing agreement states otherwise.

Permitted disclosures. Zavis will not disclose Customer Data to third parties except: (i) to affiliates, subcontractors, vendors, infrastructure providers, AI model providers, communication providers, payment processors, or other service providers engaged to deliver the Services; (ii) as required by law, regulation, court order, or legal process; (iii) to enforce Zavis rights or protect the Services, Zavis, Customers, users, or the public; or (iv) with the Customer's consent.

License to process Customer Data. The Customer grants Zavis a non-exclusive right to host, store, process, transmit, transfer, and use Customer Data solely to provision, maintain, secure, support, analyze, and improve the Services, subject to the confidentiality and security obligations in these Terms.

Retention and export. Upon termination, the Customer may request export of Customer Data for thirty (30) days where technically available and within Zavis control. Data originating from or controlled by third-party platforms, including WhatsApp, Meta, payment processors, EMRs, or other integrated systems, may be subject to the export limits, policies, and technical capabilities of those platforms. After the export period, Zavis may delete remaining Customer Data from its systems unless retention is required by law or legitimate business, security, backup, or compliance needs.

6. Third-Party Services, AI Providers, APIs, and Messaging Platforms

The Services may depend on third-party platforms, APIs, hosting providers, communication channels, EMR systems, payment processors, Meta/WhatsApp services, Google services, OpenAI, Gemini, other large language model providers, and other vendors. Zavis does not control third-party systems and is not responsible for their outages, changes, restrictions, pricing, data export limitations, availability, model behavior, or accuracy.

Automated workflows depend on the availability and continued support of underlying APIs and third-party services. If a required API or third-party service is unavailable, unsupported, restricted, changed, or disconnected, affected automations may not function. Zavis will use reasonable operational safeguards, monitoring, notifications, and support to help identify and resolve failures where the issue is within Zavis control.

Messages sent through WhatsApp Business API, Meta, SMS, email, voice, or other channels are subject to the applicable provider's policies, technical rules, fees, classification rules, service windows, and restrictions. Third-party charges are not fees imposed by Zavis unless expressly included in an Order Form.

7. Service Level Commitments

Availability. Zavis will use commercially reasonable efforts to maintain 99% monthly uptime for the core hosted Zavis Software, excluding scheduled maintenance, emergency maintenance, Customer-side issues, third-party platform issues, internet service provider failures, hosting provider failures outside Zavis control, force majeure, and any outage or degradation caused by systems, credentials, data, integrations, devices, networks, or services outside Zavis control.

Incident response targets. Unless a separate Order Form states otherwise, Zavis targets the following support response and resolution windows:

• Critical: response within 2 hours, target resolution within 12 hours, with updates if resolution is extended.
• High: response within 4 business hours, target resolution within 2 business days.
• Medium/Low: response within 1 business day, target resolution within 5-10 business days.

Support hours. Standard support hours are 09:00-18:00 Gulf Standard Time, Monday to Friday, excluding UAE national holidays, unless otherwise agreed in writing. Response and resolution targets are objectives and do not apply to third-party outages, unsupported configurations, unpaid accounts, Customer-caused issues, or matters outside Zavis reasonable control.

8. Fees, Taxes, Non-Payment, and Refunds

Fees, usage entitlements, billing frequency, setup charges, implementation charges, and payment terms are stated in the applicable Order Form, plan, invoice, or written proposal. Unless expressly stated otherwise, fees are exclusive of VAT, duties, applicable taxes, third-party provider charges, payment gateway fees, and bank transfer charges, all of which are borne by the Customer.

Invoices are payable within the period stated in the Order Form or invoice. If no period is stated, invoices are payable within seven (7) days from the invoice date. Non-payment of subscription, renewal, implementation, usage, or milestone amounts entitles Zavis to suspend access to the Services immediately and/or terminate the Services.

Unless expressly agreed in writing, all fees paid to Zavis, including subscription, setup, usage, and implementation charges, are non-refundable. No refunds or credits are issued for partial use, unused features, unused usage allocation, downgrades, non-use, termination, or discontinuation by the Customer.

9. Confidentiality

Each of Zavis and the Customer shall maintain the confidentiality of the other party's non-public business, technical, commercial, operational, financial, product, security, pricing, customer, and other confidential information and shall not use such information except to perform or receive the Services, enforce rights, comply with law, or as otherwise permitted by these Terms. Confidentiality obligations survive for two (2) years after termination, except for trade secrets and highly sensitive information, which remain protected for so long as they remain confidential under applicable law.

10. Zavis Warranties

Performance standard. Zavis will exercise reasonable care and commercially reasonable efforts in providing the Platform and Services and will deliver them in a professional manner aligned with these Terms and generally accepted industry practices for comparable SaaS services. Zavis is responsible for delivering the agreed system described in the applicable Order Form, subject to dependencies, third-party services, Customer obligations, and limitations in these Terms.

Dependencies. Service availability and performance may be affected by the Customer's internet connection, devices, systems, credentials, data quality, third-party platforms, APIs, Meta/WhatsApp, payment processors, EMRs, AI model providers, and other dependencies outside Zavis control. Zavis is not responsible for disruptions, restrictions, pricing changes, inaccuracies, or failures caused by such dependencies.

Backups. Zavis performs regular backups for systems under its managed cloud environment, but is not liable for data loss, corruption, or unavailability caused by factors outside its control. Customers remain responsible for maintaining appropriate records, exports, security practices, and backup copies of their own data.

Except as expressly stated in these Terms or an applicable Order Form, the Services are provided on an "as is" and "as available" basis. Zavis disclaims all other warranties, whether express, implied, statutory, or otherwise, including warranties of merchantability, fitness for a particular purpose, non-infringement, uninterrupted operation, error-free performance, or that AI outputs will be accurate or suitable for any specific decision.

11. Indemnity

The Customer shall indemnify, defend, and hold harmless Zavis, its affiliates, officers, directors, employees, contractors, and agents from and against third-party claims, damages, losses, liabilities, fines, costs, and expenses arising from or related to: (i) the Customer's breach of these Terms or an Order Form; (ii) Customer Data, Media Content, or instructions provided by the Customer; (iii) the Customer's violation of applicable law; (iv) the Customer's misuse of the Services; or (v) allegations that Customer Data or Media Content infringes, misappropriates, or violates third-party rights. Zavis will indemnify the Customer from third-party claims arising directly from Zavis gross negligence, willful misconduct, or violation of applicable law, subject to the limitations in these Terms.

12. Breach, Suspension, and Removal of Content

The Customer is responsible for ensuring that its use of Zavis and all Customer Data complies with these Terms, the applicable Order Form, permitted purposes, and applicable law. Zavis does not actively moderate or review all Customer Data, but may remove, suspend, restrict, or block Customer Data or account access without notice where: (i) Zavis receives an intellectual property, privacy, security, legal, or abuse complaint; (ii) required by law, regulation, court order, public authority, or provider policy; (iii) the content or use poses a risk to the Customer, Authorized Users, Zavis, its affiliates, third parties, the Services, or the public; or (iv) the Customer is in material breach.

Zavis may monitor or inspect use of the Services solely to verify compliance, protect the Services, troubleshoot, support the Customer, comply with law, or enforce these Terms. Material non-compliance constitutes a breach. Zavis may suspend access until the breach is remedied, terminate the Services, remove affected content, disable affected integrations, or take other reasonable protective action.

If a breach is curable and does not require immediate action, Zavis may provide notice and a reasonable opportunity to cure. Immediate suspension or termination may apply for non-payment, unlawful use, security risk, abuse, infringement, provider policy violations, or activity that threatens Zavis, Customers, third parties, or the Services.

13. Limitation of Liability

Excluded damages. To the maximum extent permitted by law, Zavis shall not be liable in contract, tort, negligence, strict liability, statute, or otherwise for any consequential, indirect, incidental, punitive, exemplary, or special damages, or for loss of profits, revenue, business opportunity, goodwill, data, anticipated savings, reputation, or business interruption, even if advised of the possibility of such damages.

Third-party and external causes. Zavis shall not be liable for damages, losses, delays, or failures outside its reasonable control, including unauthorized access, hacking, tampering with Customer accounts, Customer credential misuse, errors or failures of third-party platforms, WhatsApp, Meta, Stripe, payment processors, EMRs, AI providers, internet providers, hosting providers outside Zavis control, transmission interruptions, data corruption, malware, viruses, or unlawful conduct of third parties.

Liability cap. Zavis total aggregate liability for all claims arising out of or in connection with the Services, these Terms, or any Order Form shall not exceed the subscription fees paid by the Customer to Zavis in the twelve (12) months immediately preceding the event giving rise to the claim, or the pro-rated subscription fees for the affected period, whichever is less.

14. Term and Termination

These Terms apply for as long as the Customer accesses or uses the Services. Subscription terms, renewal rights, and commercial commitments are stated in the applicable Order Form. Unless an Order Form states otherwise, subscriptions run for the stated term and renew only by written agreement or continued paid use accepted by Zavis.

Either Zavis or the Customer may terminate an applicable Order Form for material breach that remains uncured thirty (30) days after written notice, unless immediate termination or suspension is permitted under these Terms. Zavis may suspend or terminate immediately for non-payment, unlawful use, security risk, abuse, infringement, provider policy violation, or other material risk to Zavis, Customers, third parties, or the Services.

Upon termination or expiry, the Customer's access to the Zavis Software and Services will cease, outstanding fees become payable, and Customer Data will be handled in accordance with the data retention and export clause above. Termination does not entitle the Customer to refunds unless expressly agreed in writing.

15. Governing Law and Dispute Resolution

These Terms and any dispute or claim arising out of or in connection with the Services shall be governed by the laws of the United Arab Emirates. Unless otherwise agreed in writing, disputes shall be submitted to the Dubai International Arbitration Centre (DIAC) for final and binding arbitration in English, and the seat of arbitration shall be Dubai, United Arab Emirates.

16. General

• Assignment. The Customer may not assign or transfer these Terms, any Order Form, or access to the Services without Zavis prior written consent. Zavis may assign to an affiliate, successor, acquirer, or in connection with a merger, reorganization, or sale of assets.
• Notices. Notices must be in writing and sent to the contact details in the applicable Order Form, Customer Account, invoice, or to Zavis at support@zavis.ai.
• Entire agreement. These Terms, the applicable Order Form, and any incorporated schedules or policies constitute the entire agreement for the Services and supersede prior discussions or understandings on the same subject matter.
• Order of precedence. If there is a conflict between these Terms and an Order Form, the Order Form controls for the conflicting commercial, module, usage, or scope term only. These Terms control for all other matters unless the Order Form expressly states that it overrides a specific clause.
• Severability. If any provision is found invalid or unenforceable, the remaining provisions remain in effect.
• No waiver. Failure to enforce any provision is not a waiver of future enforcement.
• Force majeure. Zavis is not liable for delay or failure caused by events beyond its reasonable control.
• Survival. Clauses concerning intellectual property, confidentiality, data protection, fees owed, indemnity, limitation of liability, governing law, dispute resolution, and other provisions intended to survive shall survive termination.

17. Additional Terms

The following General Terms and Conditions supplement the main Zavis SaaS Terms of Service, any applicable Order Form, proposal, service level agreement, statement of work, schedule, or online ordering flow. They apply to every Customer using Zavis unless Zavis has agreed a specific written variation. If an Order Form expressly changes a commercial term, the Order Form controls for that specific commercial term only; the rest of these Terms continue to apply.

General Terms and Conditions

Scope of work and subscription. Zavis will provide the modules, features, implementation activities, and subscription access described in the applicable Order Form or proposal. The Services are provided as a subscription for the agreed subscription period and are limited to the enabled Zavis platform modules, usage entitlements, integrations, and support commitments stated in the Customer's written order documentation.

Standard platform scope. Unless agreed in writing, implementation is limited to the standard, then-current Zavis platform features. Standard configuration may include patient funnel setup, retention logic, segmentation, workflow triggers, source attribution, revenue tracking, and dashboard/report setup where those modules are part of the Customer's order. Any requirement needing new development, unsupported integration work, custom reporting logic, or non-standard infrastructure is a change request and may be charged separately.

Implementation, training, and mobilization. Implementation and training are performed during Zavis business hours, Monday to Friday, 09:00 to 18:00 GST, excluding UAE public holidays, unless otherwise agreed. Zavis may require a reasonable mobilization period after receipt of confirmed order documentation, advance payment where applicable, required credentials, APIs, data exports, and Customer stakeholder availability. User guides, help text, and system documentation may be provided in English unless otherwise agreed.

Customer responsibilities. The Customer must appoint appropriate administrative contacts, manage Authorized User access, maintain credential confidentiality, obtain all consents needed for Customer Data and communications, provide accurate implementation information, and ensure its staff, vendors, EMR providers, payment providers, messaging providers, and other third parties provide the access, credentials, data exports, APIs, approvals, and cooperation needed for Zavis to perform the Services.

Automations and change requests. An automation means a custom workflow or implementation that is not supported by default within the subscribed Zavis platform modules. Unless an Order Form states otherwise, additional automations, modifications outside agreed scope, custom integrations, custom reports, unsupported data migrations, and third-party vendor work are billed separately at mutually agreed rates or Zavis' then-current rates. Product-level improvements or enhancements made by Zavis for general platform benefit are not treated as Customer-owned deliverables or billable custom automations unless agreed otherwise.

Third-party systems, APIs, and integrations. Many Zavis workflows depend on EMRs, WhatsApp Business API, Meta services, SMS and email gateways, payment processors, accounting software, hosting providers, large language model providers, and other third-party services. Zavis is not responsible for outages, interruptions, pricing changes, API limits, data export restrictions, approval delays, inaccurate third-party data, or policy changes caused by those third parties. If a required API, credential, approval, export, or third-party capability is unavailable, the affected workflow, migration, automation, report, or integration may not function until the dependency is restored.

Data migration and imports. Zavis may provide tools and support for importing Customer Data in supported formats such as CSV or Excel. Database-level migrations, unsupported formats, legacy chat histories, campaign templates, and programmatic exports from a prior vendor are excluded unless agreed in writing. The Customer is responsible for obtaining exports from its existing vendors and for ensuring exported data is complete, lawful, usable, and in the required format. If Zavis is asked to coordinate with third-party vendors or perform extra migration work, that work may be charged separately.

Standard and custom reports. Zavis may provide standard built-in reports and dashboards depending on the enabled modules and access level. Zavis may add, modify, or enhance standard reports over time. Reporting requirements involving custom calculations, non-standard filters, bespoke visualizations, external data models, or logic outside the standard platform are custom reports and may be billed separately unless included in the Order Form.

Fees, taxes, bank charges, and suspension. Fees are stated in the applicable Order Form, invoice, or online order flow and are exclusive of VAT, duties, taxes, third-party provider charges, and bank transfer charges unless expressly stated otherwise. Invoices are payable within the stated payment period, or within seven (7) days from invoice date if no period is stated. Non-payment of subscription fees, renewal fees, setup fees, usage charges, milestones, taxes, or pass-through charges may result in immediate suspension of access until payment is received.

Refund policy. Unless Zavis expressly agrees otherwise in writing, subscription, setup, implementation, usage, and add-on fees are non-refundable. No refund or credit is owed for partial use, unused features, downgrade, Customer delay, discontinuation, suspension, or termination during a subscription term.

AI services and AI outputs. Zavis may use third-party AI and large language model providers, including OpenAI, Google, Anthropic, or other providers selected by Zavis, to deliver AI-powered features. AI outputs may be inaccurate, incomplete, delayed, unavailable, or unsuitable for a particular use case. The Customer is responsible for reviewing AI outputs, maintaining human oversight, and ensuring AI-assisted communications, recommendations, and automations are lawful and appropriate for the Customer's business and patients. The Customer must comply with any applicable AI provider terms, usage policies, and safety requirements.

Prohibited use. The Customer must not use the Services to break the law, infringe intellectual property or privacy rights, send unlawful or unauthorized communications, upload malicious code, interfere with the Services, bypass access controls, misuse AI features, misrepresent AI-generated content in a harmful or deceptive way, transmit pornographic, exploitative, defamatory, infringing, or unlawful content, or use the Services in a manner that creates risk for Zavis, other customers, patients, end users, providers, or the public.

WhatsApp Business API and Meta charges. Where the Customer uses WhatsApp Business API through Zavis or connected providers, all messages are subject to Meta's policies, pricing, conversation categories, template rules, quality rules, and technical restrictions. Meta charges are pass-through third-party charges and are not controlled by Zavis. Business-initiated conversations, customer-initiated conversations outside Meta's permitted service window, templates, categories, edits, deletions, delivery behavior, and account restrictions are governed by Meta. Direct use of the standard WhatsApp application outside the WhatsApp Business API is not controlled by Zavis and may be treated differently by Meta.

Operational safeguards. Zavis may maintain operational safeguards for automated workflows, including monitoring, alerts, email notifications to designated Customer contacts, fallback handling, and support escalation. These safeguards do not eliminate Customer responsibility for monitoring critical business workflows, maintaining valid third-party accounts, responding to alerts, and confirming that external systems remain connected and functioning.

IP rights, license, and access. Zavis retains all right, title, and interest in the Zavis platform, software, modules, workflows, updates, upgrades, documentation, templates, platform configurations, know-how, models, prompts, analytics methods, and related intellectual property. Subject to payment and compliance with these Terms, Zavis grants the Customer a limited, non-exclusive, non-transferable, revocable subscription right to access and use the subscribed Services for the Customer's internal business purposes. The Customer must not sell, sublicense, lease, reverse engineer, copy, benchmark for competitive purposes, remove proprietary notices, or use the Services for unauthorized third-party benefit.

Customer Data and data protection. The Customer retains ownership of Customer Data and grants Zavis the right to host, store, process, transmit, and use Customer Data only as needed to provide, secure, maintain, support, and improve the Services. The Customer is responsible for having the rights, consents, notices, lawful basis, permissions, and authorizations required to provide Customer Data to Zavis and to communicate with patients or end users. Zavis may disclose Customer Data to affiliates, subcontractors, service providers, legal authorities, or other third parties where needed to provide the Services, comply with law, enforce rights, or with Customer consent.

Data retention and export. Upon termination or expiry, the Customer may request export of Customer Data that is available within Zavis-controlled systems and supported export formats during the applicable retention period, unless a different period is stated in an Order Form. Data controlled by WhatsApp, Meta, EMRs, payment processors, prior vendors, or other third-party systems may not be exportable by Zavis. After the applicable retention period, Zavis may delete or anonymize Customer Data unless retention is required by law or legitimate business records.

Service levels and support. Zavis will use commercially reasonable efforts to maintain the service availability and support targets stated in the main Terms, Order Form, or service level schedule. Uptime excludes scheduled maintenance, emergency maintenance, Customer-side issues, internet or device failures, third-party provider failures, API outages, force majeure events, misuse, non-payment suspension, beta features, and matters outside Zavis' reasonable control.

Confidentiality. Each party must protect the other party's confidential information using reasonable care and may use it only to perform or receive the Services, exercise rights, comply with law, or as otherwise permitted by these Terms. Confidentiality obligations survive termination for two (2) years, and trade secrets or highly sensitive information remain protected for as long as they are legally protectable.

Zavis warranties and disclaimers. Zavis will provide the Services with reasonable care and commercially reasonable skill. Except for express written commitments in these Terms or an Order Form, the Services are provided on an as-is and as-available basis. Zavis does not warrant that the Services will be uninterrupted, error-free, compatible with every third-party system, or that AI outputs, reports, messages, automations, integrations, or analytics will be accurate or fit for every Customer purpose.

Indemnity. Each party is responsible for third-party claims, damages, and losses arising from its own breach of these Terms, gross negligence, willful misconduct, or violation of applicable law. The Customer is responsible for claims arising from Customer Data, unlawful communications, patient consents, misuse of the Services, and use of third-party platforms connected to the Customer's account.

Breach, suspension, and content removal. Zavis may suspend access, block workflows, remove Customer Data from Zavis-controlled systems, or terminate affected Services where Zavis reasonably believes there is non-payment, unlawful use, security risk, platform abuse, infringement, third-party provider violation, legal requirement, public authority order, or material breach. Where commercially reasonable, Zavis will notify the Customer and work to restore access after the issue is resolved.

Limitation of liability. To the maximum extent permitted by law, Zavis is not liable for indirect, incidental, consequential, special, punitive, or exemplary damages, including lost profits, lost revenue, lost business opportunity, loss of goodwill, loss of data, or anticipated savings. Zavis is not liable for unauthorized access, hacking, credential misuse, third-party platform failures, internet disruption, malware, unlawful third-party conduct, or matters outside Zavis' reasonable control. Zavis' total aggregate liability is limited to the subscription fees paid by the Customer to Zavis in the twelve (12) months before the event giving rise to the claim, or the pro-rated fees for the affected period, whichever is lower.

Term and termination. The applicable subscription term is stated in the Order Form or online order. Either party may terminate an Order Form for material breach that remains uncured for thirty (30) days after written notice, unless immediate suspension or termination is permitted. Zavis may terminate or suspend immediately for non-payment, unlawful use, security risk, or third-party provider violation. On termination, access ceases and outstanding fees remain payable.

Governing law and disputes. These Terms, the Services, and any related Order Form are governed by the laws of the United Arab Emirates. Unless otherwise agreed in writing, disputes will be finally resolved by arbitration under the Dubai International Arbitration Centre (DIAC), in English, with the seat of arbitration in Dubai, United Arab Emirates.

General provisions. The Customer may not assign these Terms, an Order Form, or access to the Services without Zavis' prior written consent. Zavis may assign to an affiliate, successor, acquirer, or in connection with a merger, reorganization, or sale of assets. Notices must be in writing and sent to the contact details in the applicable Order Form, Customer account, invoice, or to Zavis at support@zavis.ai. If a provision is invalid, the remaining provisions continue. Failure to enforce a right is not a waiver. Zavis is not liable for delay or failure caused by events beyond its reasonable control. Provisions intended to survive, including IP, confidentiality, data protection, fees owed, indemnity, liability limits, governing law, dispute resolution, and audit/compliance rights, survive termination.

18. Contact

H A S H Information Technology Co LLC (d/b/a ZAVIS), Dubai, United Arab Emirates.
Email: support@zavis.ai